Returning Oltra

We will only process a return guaranteed in an instance where the wrong order has been dispatched.

All other issues will be addressed on a case-by-case basis. Due to the product being a perishable good.

The shopper has the right to cancel within fourteen days of receipt of the goods. If the shopper does cancel their order, they will have their payment refunded within 48 hours once the goods are returned & received by Oltra.

If the goods have not yet been dispatched, a refund will be issued right away.

Goods must be returned in the state they were sent, unopened & unused, with tamper seal in place. If the shopper has experienced an issue with the product itself, then this issue must first be raised with Oltra before the product is returned.

Returns postage is on a case by case query. The buyer will pay the return cost for non-defective items.

We may require photographic evidence to support any claims

30-Day Money-Back Guarantee

Try Oltra risk-free. If you're not happy with your order for any reason, get in touch within 30 days of delivery and we'll refund you — even if you've opened and used the product. No need to send it back unused.

All we ask is that you tell us why it wasn't right for you. It helps us improve our products.

This guarantee applies to products bought directly from our website, and is limited to one claim per customer. It doesn't apply to products purchased through other retailers or third-party sellers — for those, please contact the retailer you bought from directly.

Just reach out via our Contact Us page and we'll sort out your refund quickly.

Refunds are processed within 5 working days of your request being approved, and can take up to 7 working days after that to show in your account.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with some photos. We'll send a replacement or refund you straight away, no fuss.

Return Shipping

• If we made a mistake or your item is faulty, we'll cover the return postage.
• For all other returns, the customer is responsible for return shipping costs.
• International customers should mark return parcels clearly as "Returned Goods" to avoid additional customs fees.

Need Help?

Our friendly team is always happy to help with delivery or return questions. Reach out any time through our Contact Us page and we'll get back to you as soon as possible.